The story so far
On 23rd June 2016, the United Kingdom’s voting population decided by a narrow margin to leave the EU and go it alone. The World was in shock at this decision as politicians panicked and left their positions quicker than it took to mark that little cross in a box on the ballot paper in the first place.
The bill to trigger article 50, which we need to leave the EU, has been through legal challenges, media campaigns against the challenges and is going through both Houses of Parliament.
Whether the outcome of the historic vote is welcomed for you and your business or not, we are further on the way to it happening – and in our industry of storage, distribution and order fulfilment, this change could potentially be Yin and Yang moment. Continue reading
Could you get better value for money for fulfilment?
We have welcomed a few new clients on board recently for storage, order fulfilment and returns services. As we are in the warehousing and fulfilment business, this is positive but unsurprising news!
What is more interesting of that two of our new clients are London based, and the biggest factor behind their decision to use a northern fulfilment company is value for money. Having considered local service providers closer to their offices, they discovered that the costs were beyond their budget and started to look further afield.
This got us thinking at DMC – does it matter where a fulfilment centre is located?
Amazon robots and the future for fulfilment
We’re not afraid to admit it. At DMC we love all things technology – and Amazon’s innovations are no exceptions.
Robotics and Automation News reports on a wide range of trends in robotics – and points to Amazon bringing robotic fulfilment to the UK which could, “drastic efficiency improvements in its fulfilment process”. Continue reading
The way we shop for presents at Christmas has changed
Preparing for Peak in 2016
Gone are the days of promoting your wares in December and your customers buying up your perfectly packaged products at full price to put under the Christmas tree.
Now we have Black Friday! Black Friday started as a sales day before thanksgiving in the US and has gradually made it into the hearts of UK shoppers in the last few years. First there was chaos on Black Friday 2014 as people pushed and shoved their way into the shops and news reports everywhere- not necessarily in a good way. Continue reading
Summer is almost over and the leaves are beginning to fall.
It’s time for the business giant that is e-commerce to begin climbing towards Christmas and those all-important sales opportunities.
So check your stock levels, get rid of your slow movers and stack your shelves with popular items that are attractive to buyers. Put the effort in now, and you could reap rich rewards in the next 3 months! With luck, you will find yourself inundated with orders to fulfil, and that’s where DMC could help.
Why struggle with stock picking, packing and last minute dashes to the Post Office before it shuts? Open an account with DMC, and let us deal with all your stock keeping, order processing and order fulfilment. We have timed daily collections from Royal Mail and most next day Couriers, so let us cope with your fulfilment and leave yourself free to sell, sell, sell.
Why not come and see us at e-commerce expo on 1-2 October at Olympia? You’ll find us on stand 162 in the West Hall and we’ll be happy to talk to you and explain how DMC fulfilment could work for you, or if you are unable to attend the show, you can always call or e-mail Roy Whittle on 01663 741 879 email@example.com
Let’s all have a great Christmas!
Last but not least from our new DIY Guide to Order Fulfilment – Top Ten Tips.
It is crucial that you always know exactly how many of each item you have available for sale. Whether you create a sophisticated spread sheet or a sheet of A4 paper with a list of your products and quantity, controlling your stock levels is very important. It’s no good having 300 units of a slow selling item and only 15 of your fastest seller – this goes back to Tip1.
You’ll need to learn from your orders and adjust your online ordering systems in order to balance your stock levels against your sales levels. Otherwise, you’ll have money tied up needlessly in slow moving stock when it should be invested in your most popular lines. And finally, if you have slow movers, discount! Get rid of them! Stock takes up space and space costs money or at least has a limit. Finally:
- Fill your space with products that sell quickly and make you money
- Employ high standards of quality and delivery to increase repeat business.
Need more help? Why not check out: ‘Don’t do it yourself. The third party or outsourced order fulfilment approach‘ – a bit more about how companies like DMC can take the load of fulfilment, literally.
Another super snippet from our new DIY Guide to Order Fulfilment – Top Ten Tips.
Here’s no. 7:
It depends on the value/size/weight of your item, but you’ll need to consider whether you should ship products on a “tracked” service – this means that you can follow parcels through the delivery system until they are delivered to the customer. Tracked delivery services are more expensive than the basic service, but there is much less chance of the item going astray. One unhappy customer can outweigh many happy shoppers and not all customers are born equal. Whilst the majority of citizens are law abiding, there are always one or two who are happy to spin a bit of a yarn in order to get a free order. It’s worth remembering:
- Three quarters of customers would recommend a company for an on time arrival
- Most customers blame the company if a delivery or service is late.
- Frustrated customers complain to friends and in social networks about their negative waiting experience.
- The longer a customer waits for an order, the lower the overall customer satisfaction rating.
- Who’s word against who. If a customer calls you to say they haven’t had a delivery, can you prove they have? If you can, can you provide a realistic expectation of how long it will take to provide an update?