What does Brexit mean for fulfilment? A quick look at possible destinations

Brexit UK EU referendum concept for out of Great Britain

The story so far

On 23rd June 2016, the United Kingdom’s voting population decided by a narrow margin to leave the EU and go it alone. The World was in shock at this decision as politicians panicked and left their positions quicker than it took to mark that little cross in a box on the ballot paper in the first place.

The bill to trigger article 50, which we need to leave the EU, has been through legal challenges, media campaigns against the challenges and is going through both Houses of Parliament.

Whether the outcome of the historic vote is welcomed for you and your business or not, we are further on the way to it happening – and in our industry of storage, distribution and order fulfilment, this change could potentially be Yin and Yang moment. Continue reading

Want to cut ‘click to pick’ time by 75%?

Robot loader

Amazon robots and the future for fulfilment  

We’re not afraid to admit it. At DMC we love all things technology – and Amazon’s innovations are no exceptions.

Robotics and Automation News reports on a wide range of trends in robotics – and points to Amazon bringing robotic fulfilment to the UK which could, “drastic efficiency improvements in its fulfilment process”. Continue reading

Christmas shopping has changed!

Christmas tree and gift boxes against burning fireplace

The way we shop for presents at Christmas has changed

Preparing for Peak in 2016

Gone are the days of promoting your wares in December and your customers buying up your perfectly packaged products at full price to put under the Christmas tree.

Now we have Black Friday! Black Friday started as a sales day before thanksgiving in the US and has gradually made it into the hearts of UK shoppers in the last few years. First there was chaos on Black Friday 2014 as people pushed and shoved their way into the shops and news reports everywhere- not necessarily in a good way. Continue reading

Is Anything Really Free?

Image for is anything free DMC blog article

With the continuing rise of internet shopping, currently growing at 12% a year, many companies are offering free returns for unwanted items.  As any business owner knows, there is no such thing as “free” in retail terms, and so it makes you wonder if a proportion of the returns cost has already been built into the price of the item (and every other item in the store). This would mean that anyone who purchases an item from the store is in fact paying a hidden premium to contribute to the cost of someone else having returned an item yet not bought anything.

It might be conceivable that a company could be gambling, say estimating that 60 or 70% of the goods will be kept. Whilst this might be true for high value items, such as washing machines, TVs, Laptops etc., the nature of purchases, such as online clothing, means that the customer may order 2 sizes of the same product and there is also a likelihood that they may just not like it.

Many retailers offer free returns. Could this be, as some online retail forums suggest, that the percentage of returns is lower from online purchases than purchases from bricks and mortar outlet? In a brick store, the showroom effect is more powerful, making the product look different to how it looks at home. Perhaps there really are less returns from online orders and less risk involved in making them ‘free’. We contacted a few of the biggest online retailers to see if they would shine any light on the debate; they declined to comment further than the standard information published on their websites.

Irrespective of company return policies and methods, it still stands that not everybody is going to return items. So why should those who don’t return items pay for those that do? Has the World gone mad or is this just consumer progress?

If you are a retailer and have any thoughts on this we’d love to have your comments below.

If you are in ecommerce and would like to know more about how DMC could help with fulfilment and returns please talktous@dmcdist.co.uk